General FAQs
Learn how to recover your FamilySearch username or reset your password.
Information about how the account split affects all users of FamilySearch.org and other sites.
Our purpose is to help families work together to make connections and discover their heritage.
Learn why your spouse or in-laws do not show in Family Tree and how to correct it.
When a child in Family Tree is connected to the wrong mother or father, you can correct the parent-child relationships.
A person has changed my family tree. How do I fix it?
Maintain the privacy of your living relatives by knowing what photos, stories, documents, and audio files are visible in Memories.
In Family Tree, some ordinance data appears to be missing. Learn when to take additional action.
FamilySearch Center FAQs
How do we do a factory reset or reinstall a computer?
The computer/printer/microfilm reader is broken. How do we get a replacement?
Check the warranty status on the equipment when computers or printers need repair.
You can find the address of a local center on our website. This is where you can find the name, address, and hours of operation of your local FamilySearch Center. You can also see if your local center is temporarily closed.