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Why do I have to sign in to view historical records?
Requiring users to sign in to access historical records allows us to protect the data we have been entrusted with.
How do I request ordinances for an ancestor who was born in the last 110 years?
For records of people born within the last 110 years, a close living relative must grant permission for temple work.
Hours of operation for Support areas in North America
The article provides hours of operations for North America.
How do I request that a microfilm be digitized?
If the microfilm that you need is not online, check back from time to time.
What does "This is a preliminary description" mean in the FamilySearch Catalog?
If the images of historical records were not reviewed before publication, the FamilySearch Catalog has the note "This is a preliminary description."
How do I change the status from deceased to living in Family Tree?
Change the status of an individual in Family Tree from deceased to living to protect privacy.
Why doesn't the sealing-to-parents ordinance list the parents?
You can see a sealing-to-parents ordinance date without the names of the parents. This is often because the set of parents in Family Tree does not match the set associated with the ordinance.
My audio file didn't upload
In Memories, you can resolve the audio file "uploading failed" error.
What do I do when temple ordinances were done for the wrong sex?
If you find that a person's ordinances were done for the wrong sex, you can resolve this issue in Family Tree using the website or mobile app. You do not need to report the issue to FamilySearch Support.
How do I create a free FamilySearch account?
Create a free FamilySearch account, and explore the world’s largest collection of free family trees and genealogy records and resources.
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