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Which internet browsers and operating systems are compatible?
Use a supported browser and operating system to have the best experience on FamilySearch.
How do I resend a verification code to my mobile phone number?
If you did not receive the verification code on your mobile phone, we can text you another one. This code is used to activate your FamilySearch account.
How do I sign up for third-party company memberships?
Our genealogy industry allies can help with family history and genealogy research. Members of the Church can sign up for free accounts on Ancestry, MyHeritage, Findmypast, American Ancestors, Geneanet, Filae, and Storied.
How do I create a free account for a child?
Children between the ages of 8 and 12 can create a free FamilySearch account with parental permission.
I keep getting an internal server error message
Contact FamilySearch support if you see "Internal Server Error," "500 error," or "Unable to display pedigree."
What features are on my home page?
Learn about the different features available on the home page once you sign in to FamilySearch.
Why is log-in recovery not available for my FamilySearch account?
Learn how to verify your FamilySearch account and remove this error.
What are FamilySearch discovery centers?
FamilySearch discovery centers are large facilities with interactive displays. You can find a list of them in the Research Wiki.
My temple and family history consultant is not listed in the Help Center
Try these solutions if the Help Center lacks contact information for a temple and family history consultant.
Our affiliate library needs access to restricted images
Learn how affiliate libraries access record images on FamilySearch.
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