Our affiliate library needs access to restricted images

Patrons at FamilySearch affiliate libraries can access millions of restricted FamilySearch digital images while at the library. Library patrons must access images from the library building.

By contract with some of our information providers, FamilySearch lacks rights to share all images with our affiliate libraries. In addition, affiliate libraries lack access to restricted images in the Books section of FamilySearch.
The extension of this service to your library adds access to a portion of our digitized microfilms that guests cannot view from home. Image access enables affiliate libraries to continue as valuable providers of FamilySearch content.

Email questions about accessing restricted images to affiliatelibraries@familysearch.org
Please include the following information in the email:

  • The current contact information for your library for verification purposes. (Name of library, Library Unit Number if known, location of library).
  • The external static IP address for your library (can be a proxy). If your library uses multiple static IP addresses, please provide each of those addresses or the range of IP addresses.
    • IP address received from the ISP ___________________
    • IP address received from the library Tech Support __________________
    • IP address showing from the library computer using www.whatsmyipaddress.com  ____________________

External static IP addresses must be exclusive to the physical space of the library. The IP address must not extend to non-library facilities or remote patron access.
If you need help with obtaining a static IP address, please contact your organization’s IT support. If you lack an IT person, please contact your internet service provider and ask for an external static IP address.

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