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How can I get help with a third-party site or app?
Find third-party products, apps, and websites in the Solutions Gallery. For help, contact the third-party company.
What does "This extracted IGI record was used to create this person" mean?
We added extracted records to Family Tree, listing the International Genealogical Index (IGI) record as a source.
How do I change my username or password?
You can change your FamilySearch username and password in your settings.
In Family Tree, what does "Not available" mean?
"Not Available" means that a person's temple ordinance information is unavailable to view in Family Tree.
How do I dismiss a data problem from a person in Family Tree?
You can dismiss some data problems in Family Tree.
Can I request ordinances for people who lived before A.D. 200?
Family Tree does not qualify people who lived before A.D. 200 for temple ordinances unless they are from China, Japan, Korea, Vietnam, Malaysia, or Singapore.
Can we move microfilm or microfiche to a different FamilySearch center?
To get approval to move microfilms or microfiche that you ordered to a different center, contact FamilySearch Support.
Our FamilySearch center listing is incorrect
If you find errors in a listing or fail to find a FamilySearch center you know exists, please contact Support.
What do I do with duplicate record hints in Family Tree?
Please attach all record hints, even if they appear to be duplicates. If you look at each hint carefully, you usually discover differences.
I donated a book, but it is not in the FamilySearch Digital Library
Thank you for your contribution. Donated books can take up to 6 months to appear online.
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