FamilySearch collaborates with various organizations. FamilySearch Support can help you use our Solutions Gallery, where you can find and get access to our third-party products. For help with using a third-party product, please contact the company.
In the FamilySearch Solutions Gallery, each third party provides contact information. Third-party sites provide email addresses, websites, phone numbers, or a combination.
Steps (website)
- Go to the FamilySearch Solutions Gallery.
- Find the third-party site that you want to contact.
- Click the company's tile, and open the information.
- Scroll down until you see the Solution Support section.
Steps (mobile app)
To access the Solutions Gallery, please use the FamilySearch.org website on a browser.
Steps (Family Tree Lite)
To access the Solutions Gallery, please use the full version of the FamilySearch.org website.
Third-party company contact information
The third-party contact information is for your benefit. Some information could be outdated.
Ancestry.com
- Online: https://support.ancestry.com/s/
- Email: support@ancestry.com
- Phone: The number varies depending on what country that you are in. For a list of phone numbers, visit https://support.ancestry.com/s/phonesupport
- United States: 1-800-401-3193
Some countries have a separate Ancestry website. Find contact information on the site specific to the country.
Findmypast
- Online: https://www.findmypast.com/help/contact
- Email: info@findmypast.com
- Phone: (United States) +1-855-246-8234. (United Kingdom) +44 (0)20 3326 6300
MyHeritage
- Online: https://www.myheritage.com/help-center
- Email: support@myheritage.com
- Phone: The number varies depending on what country that you are in. For a list of phone numbers, visit https://www.myheritage.com/contact-myheritage.
AmericanAncestors.com
- Online: https://www.americanancestors.org/membership/member-faq
- Phone: (United States) 1-888-296-3447
Geneanet
Geneanet is available in many languages. Find access to help in your language:
- Online: Go to geneanet.com, and click Help.
- Email: cbr@geneanet.org
- Online support forum: Go to geneanet.com, scroll down to the bottom, and click Contact Us.
Filae
https://en.filae.com/assistance/
Storied
https://storied.com/resources/
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