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How do I donate to FamilySearch?
Learn how to donate to FamilySearch. FamilySearch accepts some donations of books and other materials of genealogical value.
How do I create a Church account using churchofjesuschrist.org?
You can create a Church account on the website of The Church of Jesus Christ of Latter-day Saints.
How do I correct the sex listed on a person's record in Family Tree?
You can correct a person's listed sex in Family Tree. The options are male, female, and unspecified.
Where do I find my messages in FamilySearch Chat?
The Chat icon is in the top-right corner of the screen, next to your name.
I can't see top-level menu or other parts of FamilySearch
The size of your screen, zooming a browser, ad blockers, parental controls, antivirus, pop-up blockers, firewalls, and other similar programs can block FamilySearch.
How can I get help with a third-party site or app?
Find third-party products, apps, and websites in the Solutions Gallery. For help, contact the third-party company.
How do I change my username or password?
You can change your FamilySearch username and password in your settings.
In Family Tree, what does "Not available" mean?
"Not Available" means that a person's temple ordinance information is unavailable to view in Family Tree.
How do I dismiss a data problem from a person in Family Tree?
You can dismiss some data problems in Family Tree.
Can I request ordinances for people who lived before A.D. 200?
Family Tree does not qualify people who lived before A.D. 200 for temple ordinances unless they are from China, Japan, Korea, Vietnam, Malaysia, or Singapore.
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