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How do I get help using FamilySearch.org?
FamilySearch Help and Learning helps you use our website and mobile apps and teaches you how to do genealogical research.
How do I change the status from deceased to living in Family Tree?
Change the status of an individual in Family Tree from deceased to living to protect privacy.
I received an "account not authorized" error when I tried to sign in
If you receive the message "Account not authorized," delete the temporary files and cookies stored in your browser.
A child's sealing-to-parents ordinance is done. Family Tree still shows a green temple icon or the status "Request."
Learn what to do when a child's sealing-to-parents ordinance is done, but Family Tree shows a green temple icon or the status "Request."
Equipment in a FamilySearch center has been lost, stolen, or damaged
Learn what actions to take when FamilySearch center equipment is lost, stolen, or damaged.
Family Tree information could not be read error
The instructions explain how support personnel handle cases when patrons see the error message, "Your Family Tree user information could not be read."
How do I print fan charts and pedigree charts in Family Tree?
You can print fan charts and pedigree charts from Family Tree. FamilySearch converts the information into a PDF file, which you can save to your computer.
How do I delete my FamilySearch Account?
Use the step-by-step instructions to delete your FamilySearch account.
How do I fix data problems in Family Tree?
In Family Tree, data problems are marked with red exclamation points. Follow these steps to resolve them.
What is Research Help in Family Tree?
In Family Tree, Research Help identifies ways to improve a person's profile.
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