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Family Tree information could not be read error
The instructions explain how support personnel handle cases when patrons see the error message, "Your Family Tree user information could not be read."
How do I set up my Ancestry account?
Learn about our partnership with Ancestry and how to get third-party subscription access.
How do I print fan charts and pedigree charts in Family Tree?
You can print fan charts and pedigree charts from Family Tree. FamilySearch converts the information into a PDF file, which you can save to your computer.
How do I use the Fan Chart view in Family Tree?
The Fan Chart displays up to 7 generations, with information about where each ancestor was born and other details.
How do I sign up for third-party company memberships?
Our genealogy industry allies can help with family history and genealogy research. Members of the Church can sign up for free accounts on Ancestry, MyHeritage, Findmypast, American Ancestors, Geneanet, Filae, and Storied.
How does Family Tree protect the privacy of living people?
In order to protect privacy, Family Tree limits who can see information about living people.
How do I create a free account for a child?
Children between the ages of 8 and 12 can create a free FamilySearch account with parental permission.
What features are on my home page?
Learn about the different features available on the home page once you sign in to FamilySearch.
Why does a person's name have a question mark in Family Tree?
In 2016, our systems added a question mark to the name field of any person whose full name was left blank.
How do I delete a person from Family Tree?
Under certain conditions, you can delete a person's profile from Family Tree.
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