Since 2020, we have provided more than 18,000 consultations. Of those surveyed after doing a virtual consultation, 99 percent of our guests said they would recommend our service to others.
Here are a few of the comments we have received:
"The consultant was very well prepared and while we only had 20 minutes, she was able to give me many ideas about my continued research. She did not speak above my understanding, but she was educational and extremely helpful. I was anxious going into it and she put me right at ease!"
"This was very easy to set up and meet with a consultant. He went through other possible places to look and made sure I understood how to access them."
"I have a fairly difficult issue/brick wall and the consultant was able to give me some serious ways to try and break it down."
"The consultant was very knowledgeable, easy to talk to and we quickly zeroed in on what I have to do to find my paternal grandfather."
"The consultant was very personable and made me feel like my need for information was important to her. She also gave me more places to look which helps me keep hope alive that I will find what I am looking for."
"Wow, I was blown away with all the information and advice provided, thank you. The consultant was professional, polite, well informed and a pleasure to meet!"
"I was amazed how the consultant was so well prepared and directed me to some outstanding resources in so short a time together. Will follow up before long with results of research and further guidance sure to be needed."
"The specialist was excellent, and we were able to brainstorm on a very difficult roadblock. I came away with more ideas of where I might find the needed info."
"Incredibly helpful! The consultant explained that the birth and death records I've been searching for for years do not exist. She suggested alternative documents to search as well as another approach altogether that I hadn't thought of. The session was very valuable."
"My experience today was exceptional. I was able to take notes and have many sites to search to find my ancestor. I look forward in making another appointment for next week after I work on what has been suggested so far."
"The specialist was very knowledgeable, efficient and helpful. We didn't solve my problem, but she gave me some new ideas to try. Appreciative!"