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Which internet browsers and operating systems are compatible?
Use a supported browser and operating system to have the best experience on FamilySearch.
How do I resend a verification code to my mobile phone number?
If you did not receive the verification code on your mobile phone, we can text you another one. This code is used to activate your FamilySearch account.
I get an error message when downloading from Historical Records
Learn what do to if you get an error message that blocks you when you try to download a record or image.
How do I sign up for third-party company memberships?
Our genealogy industry allies can help with family history and genealogy research. Members of the Church can sign up for free accounts on Ancestry, MyHeritage, Findmypast, American Ancestors, Geneanet, Filae, and Storied.
How does Family Tree protect the privacy of living people?
In order to protect privacy, Family Tree limits who can see information about living people.
How do I create a free account for a child?
Children between the ages of 8 and 12 can create a free FamilySearch account with parental permission.
I keep getting an internal server error message
Contact FamilySearch support if you see "Internal Server Error," "500 error," or "Unable to display pedigree."
What features are on my home page?
Learn about the different features available on the home page once you sign in to FamilySearch.
Why is log-in recovery not available for my FamilySearch account?
Learn how to verify your FamilySearch account and remove this error.
Can I remove names from the Pedigree Resource File?
You can request that FamilySearch remove information from the Pedigree Resource File.
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