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Printer troubleshooting for FamilySearch centers
Use the instructions when printers in a FamilySearch center do not work.
Lexmark printer out of warranty and needs service
This article explains what to do when a Lexmark printer needs service after the warranty expires.
Suggested FamilySearch center information sheet
Use the suggestions to create a document with basic FamilySearch center information.
FamilySearch center computer running on non-official Desktop Image version
Center staff can contact FamilySearch for help with a computer that has the wrong desktop image.
Hardware problems with FamilySearch center computers
FamilySearch centers use the information to determine if the mouse, keyboard, or DVD drive is bad.
Toner replacement for FamilySearch center printers
Centers obtain printer cartridges automatically for Lexmark printers in North America. Outside North America, staff purchase toner locally.
Sophos Antivirus menu options are not available
If you reinstall Sophos, it usually solves the problem.
Installing drivers for Canon MS 200, 300, MS 300 II, and Konica Minolta
The article, for use in FamilySearch centers, covers how to install drivers for the Canon MS 200, 300, MS 300 II, and Konica Minolta scanners.
Slow printing on locally shared or networked FamilySearch center printers
If the computers in a FamilySearch center take 5 minutes or more to send a print job to a shared printer which is connected directly to a computer, try the steps in this article.
New Church-provided equipment for a FamilySearch center
Learn about the computer and printer replacement process for FamilySearch centers.
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