Pacific Contact Us

FamilySearch Questions or Support

Please choose one of the Support Options below to receive help using the FamilySearch tools and products or accessing FamilySearch accounts.
Help Center Self Help
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FamilySearch Help Community
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Email Support
PacificSupport@familysearch.org
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Social Media
Chats Only

Whatsapp

Facebook
Schedule an Online Appointment
This option allows you to schedule an online appointment with a FamilySearch representative.
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Other Help Options

Not finding what you are looking for? Get help with your family history questions through these additional help options.
In-person help
In-person Help
One-on-one guidance and direction for your family history.
Find in-person Help
Help Center Getting Started
Getting Started
Get started on your family history journey with these tutorials.
Go to Get Started
The Community
Community
Get help from other users and our support staff in our community forum.
Visit the Community

Additional Resources

Remote Connect Software
A FamilySearch support representative may ask to view your screen to better resolve your question. Here is a link to the required software:

Download Remote Connect Software
Related Articles
Where do I find a FamilySearch Center?
Visit the Family History Library in Salt Lake City, Utah
How do I give feedback to FamilySearch?
How can I get help with a partner site or app?
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