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Hours of operation for Support areas in North America
The article provides hours of operations for North America.
How do I tag memories of my ancestors or relatives in the Family Tree?
Tag people in the photos, stories, documents, and audio recordings that you upload so they show in Family Tree.
How do I change the status from deceased to living in Family Tree?
Change the status of an individual in Family Tree from deceased to living to protect privacy.
A child's sealing-to-parents ordinance is done. Family Tree still shows a green temple icon or the status "Request."
Learn what to do when a child's sealing-to-parents ordinance is done, but Family Tree shows a green temple icon or the status "Request."
How do I change or troubleshoot the starting person in Family Tree?
To change the starting person, go to your account Settings, click Account, and look under Family Tree Preferences.
Equipment in a FamilySearch center has been lost, stolen, or damaged
Learn what actions to take when FamilySearch center equipment is lost, stolen, or damaged.
Family Tree information could not be read error
The instructions explain how support personnel handle cases when patrons see the error message, "Your Family Tree user information could not be read."
How do I create a free FamilySearch account?
Create a free FamilySearch account, and explore the world’s largest collection of free family trees and genealogy records and resources.
How do I update my FamilySearch account settings?
In your account settings, you can view and update your username, recovery information, connected accounts, and general account preferences.
How do I set up my Ancestry account?
Learn about our partnership with Ancestry and how to get third-party subscription access.
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