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How do I decide if two records in Family Tree are about the same person?
Use these merging guidelines to help you know if you are merging the right records.
How do I merge possible duplicates in Family Tree?
Learn what to do when a person has more than one entry in Family Tree.
What should I do if Family Tree contains a duplicate record about me?
Learn what to do if you discover a duplicate record for yourself in Family Tree.
How do I find duplicates in Family Tree if they do not appear in the possible duplicates list?
Learn how to find duplicates that may not be listed in the possible duplicates list.
Someone hacked into my FamilySearch account
Change your FamilySearch account password and your helper number immediately if you think your account has been hacked.
Why do merges fail in Family Tree?
Merges fail in Family Tree for several different reasoons. Learn the reasons why and what your next options are.
What happens to sources, memories, notes, the life sketch, and other relationships in Family Tree after a merge?
Sources, memories, notes, and other relationships are merged to the remaining person. The life sketch is not.
How do I activate Microsoft Office for a FamilySearch center?
If you purchased Microsoft Office from the Family History Department and are unable to activate it, contact us for help.
Find past FamilySearch campaign messages or notifications
Learn how to find past messages and notifications from FamilySearch.
Where can I get help with my genealogy?
If you struggle with your genealogy research, FamilySearch offers several options for getting help.
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