United States and Canada Contact Us

Hours of Operation
Monday-Saturday 9am-6pm; Sunday 1-6pm
Time Zone: MDT GMT-6
FamilySearch Support will be closed May 30th, 2022 in observance of the Memorial Day Holiday. Please visit the FamilySearch Community if you need immediate help. https://community.familysearch.org/en/

Email Support:

nasupport@familysearch.org

Live phone support is available in the following areas:

Canada 1-866-406-1830

United States 1-866-406-1830

Schedule a Call
Looking to speak to a FamilySearch representative?
A new feature will soon be available to schedule a call at a time that is convenient for you with a FamilySearch representative.
Please check back later to use this new feature.

Other Help Options

Not finding what you are looking for? Get help with your family history questions through these additional help options.
In-person help
In-person Help
One-on-one guidance and direction for your family history.
Find in-person Help
Help Center Getting Started
Getting Started
Get started on your family history journey with these tutorials.
Go to Get Started
The Community
Community
Get help from other users and our support staff in our community forum.
Visit the Community

Additional Resources

Remote Connect Software
A FamilySearch support representative may ask to view your screen to better resolve your question. Here is a link to the required software:

Download Remote Connect Software
Related Articles
Where do I find a family history center?
Visit the Family History Library in Salt Lake City, Utah
How do I give feedback to FamilySearch?
How can I get help with a partner site or app?
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