FamilySearch provides 2 log-in recovery options when you create a FamilySearch account:
- Email address
- Mobile phone number
During the account creation process, you designate which option you prefer. You can enter one option or both options. We recommend entering both options.
You must activate your FamilySearch account before one or both log-in recovery options are available. Do this in one of these ways:
- Respond to an email message to "Complete Registration."
- Enter an activation code sent to your mobile phone to verify your mobile phone as a recovery option.
If you receive the error "Your account has not been activated" when you attempted to sign in to FamilySearch.org, you most likely did not verify your email address or your mobile phone as noted above. Or you might have accidentally entered an incorrect email address or mobile phone number when setting up your FamilySearch account.
Be sure to check all email folders for the verification email, including your spam folder.
If you do not receive the verification email or mobile phone activation code or cannot sign in to your FamilySearch account, please contact us for help.
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