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How Do I Recover My FamilySearch Username and Password
You can recover a forgotten username or reset a forgotten password for your FamilySearch account using whichever option is directly linked to your account:
- Your mobile phone number
- Your email address
You can recover a username or reset a password if you activated your FamilySearch account. If your account is not activated, please contact FamilySearch Support.
Steps (website)
- In the upper-right corner of the FamilySearch website, click Sign In.
- Do one of the following, depending on whether you have forgotten your username only, your password only, or both:
- Username only: Click username beneath the Password field.
- Password only: Click password beneath the Password field.
- Both: Click username beneath the Password field. Then, on the next screen, click the checkbox by I do not remember my password.
- Select a recovery method based on the information that you provided during registration.
- Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click OK.
- Email: Enter your email address. An email with all the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.
- What happens next depends on what you indicated that you forgot:
- Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign-in. Or if you find you also forgot your password, click password to reset your password.
- Password only: The option to reset your password appears.
- Both: The option to reset your password appears. Your username appears on the screen.
- If necessary, reset your password:
- Enter a new password.
- Verify the new password.
- Click Reset.
Steps (mobile apps)
- Start either the Family Tree or Memories mobile app.
- On the login screen, do one of the following, depending on whether you have forgotten your username only, your password only, or both:
- Username only: Tap username
- Password only: Tap password
- Both: Tap username. Then, on the next screen, tap the checkbox next to I do not remember my password.
- Select a recovery method based on the information that you provided during registration.
- Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and tap Continue.
- Email: Enter your email address. An email with all the usernames associated with that email account comes to you. Open the email. Click on your Username, a pop-out will appear allowing you to reset your password. Insert the new password and follow the on-screen instructions.
- What happens next depends on what you indicated that you forgot:
- Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password and sign-in. Or if you find you also forgot your password, tap password to reset your password.
- Password only: The option to reset your password appears.
- Both: The option to reset your password appears. Your username appears on the screen.
- If necessary, reset your password:
- Enter a new password.
- Verify the new password.
- Tap Reset.
Steps (Family Tree Lite)
- Go to Family Tree Lite.
- If you remember your username, enter it, and click Sign In. If you have forgotten your username, you can retrieve it:
- Click Forgot Username?
- Select a recovery method available for your account.
- Mobile: Enter your mobile number. A verification code comes to that number. Enter the verification code into the provided field, and click Continue.
- Email: Enter your email address. An email with all the usernames associated with that email account comes to you. Open the email. Click on your Username, a pop-out will appear allowing you to reset your password. Insert the new password and follow the on-screen instructions.
- If you have forgotten your password, you can reset it:
- Click Forgot password?
- Select either the mobile or email option. Enter the information and click the checkbox next to I do not remember my password.
- Click OK.
- A message comes to you with the option to reset your password. Open the message, and click Reset Password.
- Enter and confirm your new password.
- Click Reset.
Important Notes:
For members of the Church of Jesus Christ of Latter-day Saints
- A person can add a Church record number to only one account.
- A Church member can have a FamilySearch account with the Church record number, or one without, or both kinds of accounts.
Related articles
How do I request resend a verification code to activate my FamilySearch account?
How do I request that FamilySearch resend a verification email for my account?