I forgot my FamilySearch password or username

You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:

  • Your mobile phone number
  • Your email address

Members of The Church of Jesus Christ of Latter-day Saints may be able to use their Church record number as a recovery option.

Steps (website)

  1. In the upper right corner of the FamilySearch website, click Sign In.
  2. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 
    • Username only: Click username beneath the Password field.
    • Password only: Click password beneath the Password field.
    • Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I have also forgotten my password.
  3. Select a recovery method based on information you provided during registration.
    • Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
    • Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.
    • Church Record Number: Enter your birth date and Church record number, and click OK.
  4. What happens next depends on whether you indicated that you forgot:
    • Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find that you also forgot your password, click password to reset your password.
    • Password only: The option to reset your password appears.
    • Both: The option to reset your password appears. Your username appears on the screen.
  5. If you need to reset your password, do this:
    1. Enter a new password.
    2. Verify the new password
    3. Click Reset.

Steps (mobile apps)

  1. Start either the Family Tree or Memories mobile app.
  2. Tap Sign In.
  3. If you have forgotten your username or password, tap Help.
  4. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 
    • Username only: Tap Forgot Username?
    • Password only: Tap Forgot password?
    • Both: Tap Forgot Username? Then, on the next screen, tap the checkbox by I have also forgotten my password.
  5. Select a recovery method based on information you provided during registration.
    • Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and tap Continue.
    • Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and tap the username that you want to use.
    • Church Record Number: Enter your birth date and Church record number, and tap OK.
  6. What happens next depends on whether you indicated that you forgot:
    • Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password and sign in. Or if you find that you also forgot your password, tap password to reset your password.
    • Password only: The option to reset your password appears.
    • Both: The option to reset your password appears. Your username appears on the screen.
  7. If you need to reset your password, do this:
    1. Enter a new password.
    2. Verify the new password
    3. Tap Reset.

Steps (Family Tree Lite)

  1. Go to Family Tree Lite.
  2. If you remember your username, enter it, and click Sign In. If you have forgotten your username, you can retrieve it:
    1. Click Forgot Username?
    2. Select a recovery method available for your account.
      • Mobile: Enter your mobile number. A verification code comes to that number. Enter the verification code into the provided field, and click Continue.
      • Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.
      • Church Record Number: Enter your birth date and Church record number, and click Continue.
  3. If you have forgotten your password, you can reset it:
    1. Click Forgot password?
    2. Enter your username.
    3. Click Continue.
    4. Answer the security questions, and click Submit Answers.
    5. Select either the mobile or email option to recover your password.
    6. Click Continue.
    7. A message comes to you with the option to reset your password. Open the message, and click Reset Password.
    8. Enter and confirm your new password.
    9. Click Reset Password.

Related articles

How do I resend the verification code?
I did not receive the verification email
How do I change my Church Account recovery settings?
How do I recover my username and password with my Church record number?

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