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Premium websites ask for sign-in, or they forbid access
A FamilySearch center user is unable to access premium websites because of a request for a username and password, or they see an Access Forbidden error.
How do I change my username or password?
You can change your FamilySearch username and password in your settings.
Solutions to Error 15
Error 15 is the result of a new cyber security system that may block honest users from interacting with our site. Here are the top 3 solutions for our users who experience Error 15:
Troubleshooting help for the FamilySearch.org website and Family Tree app
Tips for troubleshooting technical and other issues when using FamilySearch.org on computers and the Family Tree app on mobile devices and tablets
How can I find the image index in Explore Historical Images?
Images for some record collections open in the Explore Historical Images image viewer. To see the image index, use the tabs on the right-side panel.
When I open a book in the Digital Library, only a black screen appears
Instead of the book opening, I see a blank black screen in the Digital Library.
Ideas for Planning a Funeral for a Loved One
By
Rachel J. Trotter
,
January 3, 2022
Planning a funeral can feel daunting. Here are some ideas to help you out.
3 Ways to Test Your DNA
By
Marian Spencer
,
February 15, 2018
The nice thing about DNA is that it will never run out—unlike that plate of cookies sitting on your counter. If you eat them all, no one els…
Christmas Recipes from across Europe
By
Laurie Bradshaw
,
December 1, 2023
Everyone has unique Christmas recipes that add a special touch to the holiday season. For so many, it’s impossible to think about Christmas …
Anzac Day: A Day of Remembrance
By
Alison Ensign
,
April 22, 2022
In Australia and New Zealand, Anzac Day is full of national pride and heartfelt commemoration. That same spirit extends to anywhere in the w…
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