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I receive an error message when I try to view Historical Record images
Use these steps to help resolve an error message on historical record images.
Where can I find my Church record number?
Members of the Church of Jesus Christ can find their Church record number from different sources.
I received an unexpected account recovery email
Ignore the reset link. Someone likely entered the wrong username to reset a password. They don't receive the email and cannot make changes to your account.
Why do some indexes have access limitations?
Learn why some collections have limited access and possible solutions.
How do I delete all of the cookies and temporary files stored by my internet browser?
Over time, a large cache of temporary files and cookies accumulates and can cause problems when you use the FamilySearch website.
Where can I find an affiliate library?
You can find an affiliate public library in the Help and Learning section of FamilySearch.org.
I forgot my Workforce password or username
You can recover your Workforce username or password for FamilySearch.
Record details page does not link to the original image
Try these solutions when the record details page links to the wrong image (the index and the image are mismatched).
How do I use the FamilySearch Catalog to learn about the digitized historical records on FamilySearch?
You can use the FamilySearch Catalog to learn about historical records, including ones you can search and view on our site.
What are the upcoming historical record collections?
Information about upcoming collections is not made available before publication.
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