Over time, a large cache of temporary files and cookies accumulates and can cause problems when you use the FamilySearch website.
- Your computer automatically creates a temporary file every time you open a web page. The browser saves these temporary files so that it can return to them quickly.
- Cookies are small pieces of code that FamilySearch and other websites store on your computer. Cookies allow FamilySearch to customize your experience for you. For more information about FamilySearch cookies, go to the bottom of the FamilySearch home page, and click Cookie Preferences.
Clear your cache or cookie in these circumstances:
- Your computer does not respond quickly and efficiently.
- Data on FamilySearch displays poorly or not at all.
If you clear all cookies, it can affect your access to other websites. Try these steps first:
- Make sure you use a supported Internet browser.
- Delete just the cookies that FamilySearch uses.
- Go to https://FamilySearch.org/cookies.
- When the message Reset your cookies? appears, click Yes.
- If the problems still occur, clear all of your temporary files and cookies. Then restart your computer. Please search the web for instructions for your specific browser.
- If you still have problems, delete your autocomplete history. Search the web for instructions for your specific browser.
- (Optional) Reset your cookie preferences on FamilySearch.
Steps (mobile apps)
If you access the FamilySearch.org website on a mobile device through a browser, you can delete the browser's cookies.
Steps (Family Tree Lite)
Family Tree Lite does not provide an option to delete cookies.
Many internet browsers, such as Chrome, Edge, and Firefox, allow you to delete temporary files, cookies, and other items when you press these three keyboard keys at the same time:
- Ctrl+Shift+Del (Windows users).
- Cmd+Shift+Del (Mac users).
Each browser handles this combination slightly differently.
Safari users can use these steps:
- In the upper left side of your screen, click Safari.
- In the menu that appears, click Preferences.
- In the window that appears, click the Privacy tab.
- Click the button Manage Website Data.
- In the pop-up window that appears, click Remove Now.