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ArkivDigital Support
For help using the website, use the help options within the website itself.
ArkivDigital shows a subscription expired message at FamilySearch centers
Please use the web version of ArkivDigital in the Premium Websites list of the FamilySearch Center Portal. The downloaded application no longer works.
CD products in FamilySearch centers
The Family History Department no longer provides nor supports any CD products for patrons nor for FamilySearch centers.
Resetting maintenance counter for Lexmark X738 or X748 printers
After you install a new photoconductor, you need to reset the maintenance counter
FamilySearch center lost microfilms
We are not able to replace lost microfilms for FamilySearch centers
FamilySearch center printer does not stop printing.
Clear the printer queue to stop the printer from printing.
FamilySearch center printer begins printing as soon as a computer is turned on
Printed documents remain in the print queue and print again when you turn the computer on.
FamilySearch center access to the CDOL
Access to the Church Directory of Organizations and Leaders (CDOL) in a FamilySearch center is limited.
FamilySearch center computer too small for SCSI card used by digital imaging system
The Digital Imaging System needs a SCSI card to connect the computer to the scanner.
Error message: No Analog Phone Line connected to Modem Fax
Use the information to correct an error message on a Lexmark printer in a FamilySearch center.
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