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Family Tree information could not be read error
The instructions explain how support personnel handle cases when patrons see the error message, "Your Family Tree user information could not be read."
How do I set up my Ancestry account?
Learn about our partnership with Ancestry and how to get third-party subscription access.
Why is a deleted photo showing as a portrait in Family Tree?
Deleted photos sometimes show up in Family Tree as a person's portrait photo.
How do I restore memories that I deleted?
In Memories, you can restore photos, stories, documents, and audio files that you recently deleted.
How do I add missing family members to Family Tree from record hints?
Learn what to do when a record hint presents an additional family member.
What is the portrait pedigree view in Family Tree?
In Family Tree, the portrait view displays your pedigree vertically. You and your descendants are at the bottom. Your ancestors are above you. You do not see your spouse’s ancestors.
How do I remove a possible duplicate from the Not a Match list in Family Tree?
You can restore a possible duplicate by removing it from the Not a Match list in Family Tree.
What are record hints in Family Tree?
Learn where record hints come from and how they can help you discover your ancestors.
Why do ancestors from Asia have so many data problems in Family Tree?
Learn why these data problems occur for Asia records and how to resolve them in Family Tree.
How do I put spouses in order by marriage date in Family Tree?
Put a person's spouses in correct sequential order by marriage date in Family Tree.
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