What are the image restrictions in Historical Records?

Article Id: 951
April 20, 2020

On FamilySearch, some images have restrictions or limitations that determine who can see them or where you can see them. You can view some images at a partner site, sometimes for a fee. In some cases, you can gain access by visiting a FamilySearch family history center or an affiliate library. 

Here is a list of the possible restrictions you can see as you use historical records.

Image Status MessageWho Can View the Image
No image available.FamilySearch has an index of the records available. It is possible that another website has the images. 
"Image not available" showing in a pink message box.If you get this message, take these steps:
  1. Clear your temporary files and cookies.
  2. You can try again at a later date to see if the images become available.
  3. If the problem persists, try a different browser.
  4. If the problem persists, wait a few minutes, and try again.
  5. If the problem persists, contact FamilySearch Support so we can investigate the problem. 

Images Available

To view these images, do one of the following:

  • Access the site at a family history center.
  • Access the site at an affiliate library.
The images are available on FamilySearch. Sign in at a family history center or affiliate library to see them.
Images Availabe
To view these images, do one of the following:
  • Access the site at a family history center.
The images are available on FamilySearch in a family history center. Sign in at a family history center to see them.
Images Available
To view these images, do one of the following:
  • You may be able to view this image by visiting one of our partners' sites or the legal record custodian (fees may apply).
The images could be available on one or more partner sites. 
  • View them on the partner site. If we know which site has the images, you see a link to it. Otherwise, search the FamilySearch Research Wiki to find a source of the information.

How do I delete all of the cookies and temporary files stored by my internet browser?
Why are there access restrictions on Historical Records?
Our affiliate library needs access to restricted images
Why did some historical records disappear from FamilySearch?

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