Software
The stake technology specialist is responsible for setting up and maintaining the computers in a center.
Asset management software allows FamilySearch Support to keep center computers up to date with current software and to gather information on hardware use in the center. All other software is optional.
Guests should not download software applications or customize browser software without approval from the Stake Temple and Family History Consultant—Family History center. Only properly licensed software should be installed. Software licensed for home use only that is installed in a center is a violation of the terms of use and should be removed. Software installed on computers in a center must be licensed for commercial use.
Centers can install approved third-party software from the Solutions Gallery on center computers. Any costs come from the center operating budget.
Browsers
Set the home page of each internet browser to be the FamilySearch Center Services Portal found at https://www.familysearch.org/centers/portal. Install browsers on FamilySearch center computers:
- Google Chrome: http://chrome.google.com
- Mozilla Firefox: http://getfirefox.com
- Microsoft Edge: https://www.microsoft.com/en-us/windows/microsoft-edge
Operating System
If the operating system needs to be reinstalled, please use the latest version of the image, which can be found by using the FHC Application Finder (see the link below). Within FHC Application Finder is a link to download the current software image for FamilySearch center computers.
Due to recent FamilySearch center operating system and internet changes, using one of the old image versions may not resolve your issues (and introduce new ones).
Note: Computers using the Windows 7 operating system will not be able to connect to the church internet connection.
Related articles
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Backing up information on computers in FamilySearch centers
Using FSC (FamilySearch Center) Application Finder
FamilySearch Center Operations Guide 2023