Africa Contact Us
FamilySearch Questions or Support
Please choose one of the Support options below to receive help using FamilySearch tools and products or accessing FamilySearch accounts.
DR Congo: +243 815 590 057
Ghana: +233 30 265-0368
Kenya: +254 205 029 375
Nigeria: +234 803 904 4769
South Africa: +27 11 645-1686
AFRICA WEST AREA
Operating Hours
Monday - Friday: 08:00-17:00
Saturday - Sunday: Closed
Public Holidays: Closed
AFRICA CENTRAL AREA
Operating Hours
Monday - Friday: 08:00-19:00
Saturday: 09:00-15:00
Sunday: Closed
Public Holidays: Closed
AFRICA SOUTH AREA
Operating Hours
Tuesday-Friday: 08:00-16:00
Saturday: 07:00-13:00
Sunday-Monday: Closed
Public Holidays: Closed
Other Help Options
Not finding what you are looking for? Get help with your family history questions through these additional help options.
Get help from other users and our support staff in our community forum.
Additional Resources
Remote Connect Software
A FamilySearch support representative may ask to view your screen to better resolve your question. Here is a link to the required software:
Download Remote Connect Software
Download Remote Connect Software