Why is FamilySearch blank?

In the upper right portion of the tree screen, click the icon that looks like a house. 

If the house icon does not show, above the gray field where the pedigree should show, click Recents. To the right of your name, click the pedigree icon.  

1. Sign in to FamilySearch.org.
2. In the upper right corner, click your name.
3. In the box that appears, click Settings.
4. Click the Account tab.
5. To the right of Names, click Edit.
6. In the Full Name field, remove any quotation marks or other symbols.

If you are a member of The Church of Jesus Christ of Latter-day Saints and cannot edit this field, contact your ward or branch clerk. He can update your church record.

1. At the bottom of the screen, click Save Changes.
2. Sign out of FamilySearch.org.
3. Sign back in.

1. Switch to a different browser (Google Chrome, Edge, or Firefox) to view Family Tree.

• If the same problem exists in multiple browsers, it is likely that other software on your computer blocks the site.
• If you have the problem only in a specific browser, delete the temporary internet cache and cookie files, and then restart the browser. If the problems continue, reset the browser.

1. Temporarily disable your firewall software. Does the Family Tree page display correctly?
   If the site does display correctly after you disable the software, please contact your security software manufacturer. Have them add the sites below as allowed sites:
   
   • *.familysearch.org
   • edge.fscdn.org

• Check your current browser version, and update to the latest version. FamilySearch supports Chrome, Edge, Firefox, and Safari. Note: We no longer support any version of Internet Explorer.
• If you are using a Mac, check your operating system to ensure it is current. You cannot update the Safari browser separately.
• Use a different internet browser.

1. In your browser bar, click the Ghostery icon.
2. Click Adobe TagManager and enable it.
3. Click reload.  

Note: Ghostery affects Source Linker in FamilySearch.org as well.

1. If you use White Sky Fast Connect, please uninstall it from the control panel.
2. Remove the extension from Google Chrome (if applicable).
3. Remove the Add-on from Mozilla Firefox (if applicable).