How do I get help for the FamilySearch mobile apps?

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You can find online help for using the FamilySearch mobile apps: Family Tree, Memories, Get Involved, and Together by FamilySearch. An internet connection is required to access help.

Family Tree or Memories mobile apps

  1. While signed in to the Family Tree or Memories mobile app, tap the three lines—lower right on Apple iOS; upper left on Android.
  2. Tap Help.
  3. Tap Contact Us.
  4. Tap Contact Support.
  5. Tap the map that represents your part of the world.
  6. You see the support options. Choose how you want to get help.

Get Involved app

  1. While signed in to the Get Involved app, tap the three lines or three dots—lower right on Apple iOS; upper left on Android.
  2. Tap Learn How to Review Names or Learn How.
  3. Review the tutorial.

Together by FamilySearch

  1. While signed in to the Together by FamilySearch mobile app, tap the three lines—lower right on Apple iOS; upper left on Android.
  2. Tap Family Tree. This will open the Family Tree app.
  3. Tap the three lines—lower right on Apple iOS; upper left on Android.
  4. Tap Help.
  5. Tap Contact Us.
  6. Tap Contact Support.
  7. Tap the map that represents your part of the world.
  8. You see the support options. Choose how you want to get help.

Where can I get help using FamilySearch.org?

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