My audio file didn't upload

If you try to upload an audio file to FamilySearch, and you get the message "Uploading failed," the problem is probably caused by bad encoding of the file or by a browser setting, cookies, or an extension or firewall issue. Here are some things to try: 

  • If the file is bigger than 15 MB, break it into smaller files.
  • If the file format is not .m4a, .mp3, or. wav file, use a tool or website to convert the file to .mp3 format.
  • If the file is in.mp3 format and the bit rate is lower than 76 kbps, use a tool or website to convert the audio bit rate to 128 kbps or higher.
  • Make sure your firewall allows file uploads.
  • Make sure that you do not have any cookies or browser extensions that prevent file uploads.
  • Check your browser settings, and clear cookies, cache, and temporary files. 

Getting help

Please contact FamilySearch Support if the problem persists.

How do I delete all of the cookies and temporary files stored by my internet browser?

Was this helpful?