I got an error message when attaching a source

These are possible reasons that you get an error message when you try to attach a source:

  • Your browser is out of date.
  • You are using an unsupported browser.
  • You need to clear temporary files, cookies, and cache.
  • McAfee LiveSafe can prevent sources from being attached in Family Tree.

Try these actions to solve the problem:

  • Delete the temporary files, cache, and cookies.
  • Update your browser version, or switch to a different browser to see if the issue persists.
  • Restart your browser.
  • Attach the source again.
  • If you have McAfee LiveSafe installed, please contact the vendor for assistance removing it. (There is no option in this program to disable SSL scanning, which is causing the problem.)

How do I delete all of the cookies and temporary files stored by my internet browser?
Which internet browsers are compatible?

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