I got a chat stating, "I do not see myself in the family group tree..."

When users join a group that has a family group tree, Family Tree matches each to their profile in the group tree.

If the match does not occur, the user can send group administrators the following chat to ask for help: "I do not see myself in the family group tree. Would you please add me so I can set my starting person?"

The user is in the family group tree but did not get matched correctly

For users who are the group tree but did not get matched correctly, do this:

1. In the family group tree, add information to the person's profile that will help the matching occur correctly. For example, correct name spellings or add maiden names, birth dates, and so forth.
2. Have the person join the group again.

The user is not in the family group tree

For users who are not the group tree, do this:

1. Add the person to the family group tree, entering enough information that the matching will work. Be sure to include correct name spellings, maiden names, birth dates, and so forth.
2. Have the person join the group again.

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