How do I request resend a verification code to activate my FamilySearch account?

When you register for a FamilySearch.org account, you can use your mobile number to verify your identity and activate your account. FamilySearch sends you a text message with a 6-digit verification code. If you do not receive the code, verify that the mobile phone number you entered is correct. After correcting the number, you can request a new verification code.

Verify your mobile number

1. Sign in to FamilySesarch.org.
2. In the upper right corner, click your name, then Settings.
3. Verify that the mobile phone number is correct. If it is incorrect, click Edit, and make the needed changes.
4. Click Save.

Resend a verification code

If your mobile number is correct, you can request a new verification text message to activate your account. The code is valid for 20 minutes from the time that it is sent.

If you are able to sign in to your account on FamilySearch.org:

1. Sign in to FamilySearch.org.
2. In the upper right corner, click your name, then Settings.
3. Under your mobile phone number, click Verify This Phone Number.
4. When you receive the new code on your phone, enter the new verification code in the box under Enter Verification Code. Note: If you need the code sent again, click Resend Code.
5. Click Verify.

If you are unable to sign in to your account on FamilySearch.org:

1. Contact FamilySearch Support.
2. We must verify information that you used to create your FamilySearch account.
3. We resend a 6-digit verification code to activate your FamilySearch account.
4. Go to verify.fs.org.
5. Enter the 6-digit verification code into the verification code field on the screen.
6. Click Save.

Related articles

How do I create a free FamilySearch account?
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