How do I keep pop-up blockers from causing issues?

Article Id: 1404
November 22, 2024
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A pop-up blocker on your browser can interfere with how FamilySearch websites function. You can set up your browser to allow pop-ups from FamilySearch.

Firefox

  1. In the upper-right corner of the Firefox window, click the menu button.
  2. Click Settings.
  3. On the left side of the screen, click Privacy and Security.
  4. In the Permissions section, to the right of Block pop-up windows, click Exceptions,
  5. In the Address of website box, enter https://www.familysearch.org.
  6. Click Allow.
  7. Click Save Changes.

Google Chrome

  1. On the browser toolbar, click the Chrome menu button.
  2. Click Settings.
  3. On the left, click Privacy and security.
  4. Click Site Settings.
  5. Click Pop-ups and redirects.
  6. Under Allow, click Add, and enter https://www.familysearch.org.
  7. Click Add.

Safari

  1. Windows users, click Edit and then Preferences. Mac users, click Safari and then Manage Exceptions.
  2. At the top of the window, click Security.
  3. Click to uncheck the check box next to Block pop-up windows. 

Microsoft Edge

Edge has no pop-up control for specific websites. Either you block pop-ups or you do not. To allow pop-ups, do the following:

  1. In the upper-right, click the menu icon.
  2. Click Settings.
  3. Click Cookies and site permissions.
  4. In the All Permissions section, find Pop-ups and redirects. If you see Allowed, you do not need to do anything. Otherwise click Pop-ups and redirects.
  5. Click the toggle for Block to turn it off.

If you do not want to allow pop-ups for all websites, you can choose a different browser.

Pages won't open on FamilySearch.

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