How do I keep pop-up blockers from causing issues?

A pop-up blocker on your browser can interfere with how FamilySearch websites function. To allow pop-ups from the FamilySearch websites, use the instructions below to configure your browser.

Firefox

  1. In the upper right corner of the Firefox window, click the menu button .
  2. Click Options.
  3. On the left side of the screen, click Privacy and Security.
  4. To the right of Block pop-up windows, click Exceptions.
  5. In the Allowed Websites box, enter FamilySearch.
  6. To allow pop-ups from all FamilySearch sites, click Allow.
  7. Click Save Changes.

Google Chrome

  1. On the browser toolbar, click the Chrome menu button.
  2. Click Settings.
  3. In the Privacy and security section, click Site Settings.
  4. Click Pop-ups and redirects.
  5. Under Allow, click Add, and then type [*.]FamilySearch.org
  6. Click Add.

Safari

  1. Windows users, click Edit and then Preferences. Mac users, click Safari and then Manage Exceptions.
  2. At the top of the window, click Security.
  3. Click to uncheck the check box next to Block pop-up windows

Microsoft Edge

Edge has no pop-up control for specific websites. Either you block pop-ups or you don't. To allow pop-ups, do the following:

  1. Click the Settings and more... button .
  2. Click Settings.
  3. Click Privacy & Security.
  4. Scroll down to Security.
  5. Click the toggle for Block pop-ups to turn it to off.

Note: If you do not want to allow pop-ups for all websites that you visit, you can use another browser that allows website exceptions, such as Chrome or Firefox.

Pages won't open on FamilySearch

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