How do I give feedback to FamilySearch?

Your feedback helps us improve our products.

Steps to suggest an idea (website)

We welcome your suggestions for specific ways that we can improve To suggest a specific improvement, use these steps.

  1. Before you sign in to FamilySearch, scroll to the bottom of the home screen. Under Get Help, click Suggest an Idea. The link is not visible after you sign in or on the Help screens. If you do not see Suggest an Idea at the bottom of the page, go to the site: and continue with step 2 below.
  2. Sign into Community with your FamilySearch account.
  3. Enter your topic in the search box at the top. If you find a post similar to your question or suggestion, click to open and add a comment.
  4. To submit a new question or suggestion, click New Idea, or the lightbulb Suggest an Idea.
  5. Give the idea a title and then enter your suggestion in the main box. To help others find your idea, add tags. Click Save.

Steps for general feedback, complaints, or to report a problem

Some FamilySearch screens provide an option to send feedback on the page.

Look for a sideways Feedback button on the page. The button usually appears on the left side of the screen. Click Feedback and click an emoji that best fits the situation. Enter your comment. Add your email address. Click Submit.

You can also contact Support and report problems.

Steps (mobile app)

  1. In the Family Tree mobile app, go to Help.
    • Android: In the top-left corner, tap the 3 lines.
    • Tap Help.
    • Apple iOS: In the bottom-right corner, tap More.
    • Tap Help.
    • Tap Contact.
  2. Tap Give App Feedback.
  3. Indicate whether you want the FamilySearch support team to access information in order to provide more personalized help.
  4. Enter your suggestions, questions, compliments, or problems.

      Steps (Family Tree Lite)

      Sign in to Family Tree Lite. Scroll to the bottom of any page and click Feedback and support.

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