Your feedback helps us improve our products.
Steps to suggest an idea (website)
We welcome your suggestions for specific ways we could improve FamilySearch.org. To suggest a specific improvement, use these steps.
- Scroll to the bottom of the screen, and click Feedback. (This link is not visible on the Family Tree view or Memories Gallery.)
- Click Go to Discussion Board.
- Click Suggest an idea.
- Enter your topic in the search box at the top. If you find a post similar to your question or suggestion, click to open and add a comment.
- To submit a new question or suggestion, click New Idea.
- Give the idea a title and then enter your questions or suggestion in the main box. To help others find your idea, add tags. Click Save.
Steps for general feedback, complaints, or to report a problem
Sometimes you feel that some aspect of FamilySearch is not working well. You can provide general feedback, register a complaint, or report a problem. Use these steps to get your comments to the appropriate FamilySearch group.
- Scroll to the bottom of the screen, and click Feedback. (This link is not visible on the Family Tree view or Memories Gallery.)
- Click Go to Discussion Board.
- Click FamilySearch Help.
- Click the category that describes the portion of FamilySearch you want to discuss.
- Enter your topic in the search box at the top. If you find a post similar to your question or suggestion, click to open and add a comment.
- To submit a new question or suggestion, click New Post.
- Enter a title and then enter your comment in the main box. To help others find your post, add tags. Click Save.
Steps (mobile app)
- In the Family Tree mobile app, go to Help.
- Android: In the top-left corner, tap the 3 lines.
- Tap Help.
- Apple iOS: In the bottom-right corner, tap More.
- Tap Help.
- Tap Contact.
- Tap Give App Feedback.
- Indicate whether you want the FamilySearch support team to access information in order to provide more personalized help.
- Enter your suggestions, questions, compliments, or problems.
Steps (Family Tree Lite)
While signed in to Family Tree Lite, scroll to the bottom of any page, and click Feedback and support.