How do I give feedback to FamilySearch?

Article Id: 1043
April 20, 2020

Your feedback helps us improve our products.

Steps to suggest an idea (website)

We welcome your suggestions for specific ways we could improve FamilySearch.org. To suggest a specific improvement, use these steps.

  1. Scroll to the bottom of the screen, and click Feedback. (This link is not visible on the Family Tree view or Memories Gallery.)
  2. Click Go to Discussion Board.
  3. Click Suggest an idea.
  4. Enter your topic in the search box at the top. If you find a post similar to your question or suggestion, click to open and add a comment.
  5. To submit a new question or suggestion, click New Idea.
  6. Give the idea a title and then enter your questions or suggestion in the main box. To help others find your idea, add tags. Click Save.

Steps for general feedback, complaints, or to report a problem

Sometimes you feel that some aspect of FamilySearch is not working well. You can provide general feedback, register a complaint, or report a problem. Use these steps to get your comments to the appropriate FamilySearch group.

  1. Scroll to the bottom of the screen, and click Feedback. (This link is not visible on the Family Tree view or Memories Gallery.)
  2. Click Go to Discussion Board.
  3. Click FamilySearch Help.
  4. Click the category that describes the portion of FamilySearch you want to discuss.
  5. Enter your topic in the search box at the top. If you find a post similar to your question or suggestion, click to open and add a comment.
  6. To submit a new question or suggestion, click New Post.
  7. Enter a title and then enter your comment in the main box. To help others find your post, add tags. Click Save.

Steps (mobile app)

  1. In the Family Tree mobile app, go to Help.
    • Android: In the top-left corner, tap the 3 lines.
    • Tap Help.
    • Apple iOS: In the bottom-right corner, tap More.
    • Tap Help.
    • Tap Contact.
  2. Tap Give App Feedback.
  3. Indicate whether you want the FamilySearch support team to access information in order to provide more personalized help.
  4. Enter your suggestions, questions, compliments, or problems.

      Steps (Family Tree Lite)

      While signed in to Family Tree Lite, scroll to the bottom of any page, and click Feedback and support.

      How do I get help using FamilySearch.org

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