How do I send a message to someone who contributed to Family Tree or Memories?

Follow the instructions below to contact someone who contributed to Family Tree or Memories. Keep in mind that in certain cases we may not be able to identify the contributor. This could be because the contribution came from a previous system that didn't keep track of contributors or because the contributor is deceased. 

Please view our Terms of Use for guidelines about collaborating with other users.

Steps (website)

  1. In Family Tree or Memories, display the contributor of the information:
    • In Family Tree, from the ancestor's person page, in the Vitals or Other Information section, you see the words “Last Changed,” followed by the date of the most recent change and the profile of the contributor who made it.
    • In Memories, click a memory that you did not contribute. The contributor's profile is in the Details box.
  2. Click the contributor’s profile.  
    • Note: If the profile is listed as “FamilySearch,” then the change was made by an automatic update or before FamilySearch kept track of each contributor’s changes. 
  3. In the pop-up that appears, you see the user’s contact information, if the user made it public. You can use it to contact him or her.
  4. (Optional): See how you are related to the contributor:
    • Enable Relationship Viewing: If you are not opted in to the service, click this link to opt in.
    • View My Relationship: If you and the other person are opted in to this service, click it to see your relationship.
    • Request to View Relationship: If the other user has not opted in, click to invite the other user to opt in so you can view your relationship. 
  5. If the contributor did not provide contact information, send a private message through the FamilySearch messaging service instead:
    1. Click Send Message
    2. Enter your subject and message.  You must enter a subject in order for the message to send.
    3. Click Send.

Note: If someone is sending you unwanted messages, you can mute that person. His or her messages will no longer be visible after that. For instructions on how to do this, see the Related articles section below.

Steps (mobile app)

  1. In the Family Tree mobile app, find the person you are interested in, and tap the name.
  2. Tap the information that interests you.
    • From an ancestor’s person page, tap any of the blue, hyperlinked facts that interest you—a name, for example, or birth date, death date, or residence. Towards the bottom of the screen (if you don’t see it, be sure to scroll), you see the date that the information was last modified. Below the date, you see the profile of the person who made the change. 
    • Tap Memories. Tap a memory that you did not contribute. Tap it again. The profile of the person who contributed it appears below the photo along the left side.
  3. Tap the contributor’s profile.
    • Note: If the profile is listed as “FamilySearch,” then the change was made by an automatic update or before FamilySearch kept track of each contributor’s changes. 
  4. If the contributor provided contact information, you can use it to contact him or her.
  5. (Optional): See how you are related to the contributor:
    • Enable Relationship Viewing: If you are not opted in to the service, tap this option to opt in.
    • View My Relationship: If both you and the other user are opted in to the service, tap this option to see how you are related. 
    • Request to View Relationship: If you are opted in to this service but the other user is not, tap this option to send the other user a message requesting that he or she opt in.
  6. If the contributor did not provide contact information, send a private message through the FamilySearch messaging service instead:
    1. Tap Send a Message.
    2. Enter your subject and message.  You must enter a subject in order for your message to send.
    3. Tap Send

Steps (Family Tree Lite)

Family Tree Lite shows you who contributed information. It currently does not provide contact information or the option to send a message. Please sign in at the website or on the Family Tree mobile app, and follow the instructions above. 

How do I mute or block someone from messaging me?
How do I delete a message in FamilySearch messages?
Relationship Viewing: How do I turn on or off the option to view my relationship to other users?

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