Possible reasons that the FamilyHistoryMail account does not receive email or that the inbox is empty are below:
- FamilyHistoryMail Forwarding Settings are set to "Forward a copy of incoming mail" to another email address and to "delete FamilyHistoryMail's copy."
- We must add the FamilyHistoryMail address to the group mailing. Please contact FamilySearch Support.
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Forwarding all email from FamilyHistoryMail to a personal email address