If you feel the Internet at your center is slow, you should first determine the center’s Internet speed. To do this, you may open the https://www.speedtest.net/ Internet site. Then click the Begin Test button. In a few minutes your upload and download speed will be shown.
Download speeds of more than 2 MBPS are preferred. Do the test more than once to get an average Internet speed for your center. You may want to do a test on both sites and on more than one computer. If the average Internet speed is less than or around 2 MBPS, contact your stake technology specialist or the high councilor assigned to your center, and ask him or her to work with the facilities manager to correct the problem.
Generally, the facilities manager will need to contact the Internet Service Provider and have them increase the speed or change the service provider. In some rural areas, it may not be possible to get Internet speeds greater than 2 MBPS.
If you have other problems or questions, please contact FamilySearch at 1-866-406-1830.
Again, thank you for your time and service.
FamilySearch
