In an effort to beautify the Library and to enhance guest services and research specialist interactions, the reference desks on the B1, B2, and 2nd floors are being removed and new consultation areas are being placed on each floor. For example, the B1 International floor has separate reference areas for European, Nordic, and Latin American help integrated into the guest areas of the floor. A comfortable welcome area resides where the old reference desks used to be. The remodel will be complete by November 2014.
New B1 International Floor
New Service Model—In addition to the new reference areas, we have also implemented a new guest services model. To help guests get the assistance they need without waiting in lines, we have added a guest paging system. Volunteers are still available on each floor to help with questions, though when additional expertise is needed, guests can sign up for a consultation with a specialist during daytime hours Monday–Friday. To sign up, the guest can visit with a scheduler who will give them a restaurant style pager. The guest can then continue their research anywhere in the Library. Once paged, the guest returns to the welcome area of the floor where they will be greeted by a research specialist. The paging system is in use for B1 and B2, and will be available on the 2nd floor once the construction is complete.
Discovery Area—On the Main Floor there is photo scanning equipment that can be used to scan photos and documents. There are also Family Story booths available where it is possible to make a video and audio recording of family stories and save them to a flash drive. We recommend bringing a 2G flash drive. The photos and stories can be added to your Family Tree.
There is also a new children’s area where parents can entertain their children while a family member works on their family history in the Library. We do not recommend parents leave their children unattended.
We look forward to the exciting possibilities these changes will bring.