Many members of the Church prefer to sign in to FamilySearch using their Church account username and password. If you are trying to log in using this method, but have forgotten your username or password, you can recover them using the Church’s Account Recovery service on ChurchofJesusChrist.org.
Update your recovery information
One of the methods the Church site uses to recover a username and/or password is through a reset message to either your email address or mobile number. If the address or number is out of date, you will not be able to receive the message. If this is the case, you can work with your ward clerk to update the contact information in your member record.
If your ward clerk is not familiar with the process, you can share these steps:
To update a member's email address or mobile phone number:
1. Sign in to Leader and Clerk Resources (LCR)
2. In the Search box, enter the member’s name, and click the correct person in the list that drops down.
3. Click the pencil icon, which is located along the right side of the screen.
4. Enter or change the needed information.
5. Click Save.
Note: Mobile number recovery option is currently only available for the United States, Canada and Brazil.