International Genealogical Index (FamilySearch Historical Records)/Known Issues
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
If you wish to comment, please visit the talk page to post your comments.
Question: I cannot find records that I have previously found in the old IGI as Individual or Family Group record(s). Where can I locate these records?
Answer: A possible source for records that used to be in the IGI is found by using Family Tree. Be certain that you have registered and signed-in to access this feature. You will also have access to tutorials for Family Tree if you need assistance. Please keep in mind that some of this information is contributed by our patrons, as opposed to indexed or transcribed from actual records.
It is also possible that you are not used to (nor looking for) the separation of contributed and indexed IGI records … the search results in the IGI default to the Contributed IGI, and not the Indexed IGI, therefore, you may only see "no records found" (which refers to Contributed only) – not thinking or seeing that there is a second "tab" for Indexed IGI with results.
Another explanation can be found by clicking on Get Help > Help Center > Product Support, and entering ‘113065’ in the Search all product support articles field to access the document “Why are some batch numbers not available when searching Historical Records at familysearch.org”.
If you still have not found the records you have seen in the previous version of IGI, a final possibility is that this collection is a “work in progress” and therefore is not complete. Thank you for your patience as we work on resolving this issue. Please check back regularly.
If you encounter additional problems with this collection, feel free to report them at email@example.com. Please include the following information:
- If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
- If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
Your assistance will help ensure that future revisions will be considered.
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