International Genealogical Index (FamilySearch Historical Records)/Known Issues

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Known Issues

Question: I cannot find records that I have previously found in the old IGI as Individual or Family Group record(s). Where can I locate these records?
Answer: A possible source for records that used to be in the IGI is found by using Family Tree. If you do not see a menu selection (top line next to FamilySearch icon) for Family Tree, click on Help and enter ‘113106’ in the Ask a Question field to get Family Tree access. Be certain that you have registered and signed-in to access this feature. You will also have access to tutorials for Family Tree if you need assistance. Please keep in mind that some of this information is contributed by our patrons, as opposed to indexed or transcribed from actual records.

Another explanation can be found by clicking on Help and entering ‘113065’ in the Ask a Question field to access the document “Why are some batch numbers not available when searching Historical Records at”.

If you still have not found the records you have seen in the previous version of IGI, a final possibility is that this collection is a “work in progress” and therefore is not complete. Thank you for your patience as we work on resolving this issue. Please check back regularly.

If you encounter additional problems with this collection, feel free to report them at Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the International Genealogical Index wiki page.

Return to the International Genealogical Index (IGI) collection at