Difference between revisions of "Help:Questions"

From FamilySearch Wiki
Jump to: navigation, search
m (mentoring wording)
m (reworded opening paragraph)
Line 1: Line 1:
The following are generally the best places to ask questions. But after looking at the information below and you're not sure where to ask your question, feel free to [https://www.familysearch.org/help/contact contact FamilySearch].
{{Support Chat}}  
{{Support Chat}}For any questions, you can&nbsp;[https://www.familysearch.org/help/contact contact FamilySearch]. But if you'd like to be involved in the Wiki Community, you can try one of the following:<br>

Revision as of 13:46, 21 March 2012

Chat with Support
Hours (MST):
      M 8-5             Tu  11-5 
              W-Th-F  8-5    
For any questions, you can contact FamilySearch. But if you'd like to be involved in the Wiki Community, you can try one of the following:

Ask a Question

  • FamilySearch Forums - To participate in the active wiki community discussions or ask questions.
  • Wiki Discussion/Talk Pages - For questions or comments about a specific page. (Note: Discussion and Talk pages are the same thing.)

Request Individual Training

  • Mentoring - Request an individual work with you as you get started

Report a Problem

Contact FamilySearch - The following are times when you would want to contact FamilySearch first and bypass the above options:
  • Technical problems such as page editing not working correctly, problems with logging in, wiki bugs, etc.
    See the Wiki Known Issues for more information.
  • Problems with communicating with others, or being unable to work out differences of opinion on your own.
    See the Dispute Resolution process for more information.

  • Serious violations of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch.
    See Wiki policies for more information.