Family History Library Consultation Service

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Information about the free personal research consultation service offered in the Family History Library.

Consultation Service

The Family History Library offers a free personal research consultation service to handle questions that require a longer period of time to address than can be provided at the Reference Desks.

Service offered by appointment only Monday through Friday from 9am to 5pm. The service is offered as time is available from the reference consultants, so every subject is not available at all times. Patrons must make an appointment at a time when their needed subject is available.

Consultation is available to address the following needs.

Consultation for research problems:

  • Determining a place of origin
  • Name changes
  • Population movements
  • Record jurisdictions
  • Using records
  • Research strategy
  • And others

Handwriting and Translation assistance:

  • Genealogically and historically important information
  • This service does not include word for word transcriptions

Consultation on technology and organization:

  • Organizing your files
  • Personal Ancestral File (PAF) and TempleReady
  • Multimedia (audio, video, photos, etc.)
  • Technology, such as flash drives

Registering for Consultation

Patrons can register for a Consultation by telephone at 801-240-2584 or 866-406-1830, upon which our telephone agents will connect the patron to one of the workgroups listed below. Patrons can also register in person at the Family History Library by visiting the appropriate reference desk.

Consultation sessions will be 30-45 minutes each. Patrons may sign up for multiple sessions, if needed, but not two sessions in a row. The number of sessions for which patrons may sign up will depend on the number of patrons needing assistance that day and/or the number of staff available.

At the time of registration, patrons will be required to give their name, phone number and an e-mail address where they can be reached if a consultation session must be cancelled (Library closure, illness of staff members, etc.) and for possible follow-up and feedback about the service.

The following areas are offered for consultation currently:

Information Commons/Main Floor

  • Audio
  • Beginning Research Strategies (, FHLC, etc.)
  • Interviewing (Oral Histories)
  • Newsletters
  • Organizing Computer Files
  • Organizing Paper Files or Pictures
  • Personal Ancestral File (PAF)
  • Pictures
  • PowerPoint
  • Scanning
  • TempleReady
  • Transferring Data
  • Using Flash Drives
  • Video
  • Websites

US & Canada/3rd Floor

  • Canada (English)International/B1 floor
  • Canada (French)
  • Mid-Atlantic
  • Midwestern & Western
  • New England
  • South
  • African American
  • American Indian
  • Emigration/Immigration
  • LDS

Scandinavia/B1 floor

  • Denmark
  • Finland
  • Iceland
  • Norway
  • Sweden
  • Armenia
  • Belarus
  • Estonia
  • Georgia
  • Latvia
  • Lithuania
  • Russia
  • Ukraine

International/B1 floor

  • Austria
  • Belgium
  • Czech
  • France
  • Germany
  • Hungary
  • Italy
  • Latin America
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Russia
  • Slovakia
  • Spain
  • Switzerland 


  • England
  • Lancashire/ Chesire
  • Ireland
  • Scotland
  • Wales
  • Channel Islands
  • Isle of Man
  • Australia
  • New Zealand
  • Jewish
  • British in India
  • British Subjects Abroad
  • Colonial Immigration
  • Irish Emigration
  • All other Emigration/ Immigration
  • Handwriting
  • Latin
  • Medieval


Preparing for a Consultation Appointment

For a consultation to be productive, bring the following, if possible:

Consultation for research problems:

  • Pedigree charts and family group sheets
  • Paper copies of all family documents, letters, photos, etc.
  • Other pertinent documents, if available
  • Research logs showing what research has been done, what records have been searched and the results of each

Consultation for organization and technogy problems:

  • Pedigree charts and family group sheets
  • Paper copies of all family documents, letters, photos, etc.
  • Other pertinent documents, if available

Handwriting and Translation assistance:

  • Photocopies of each document to be read
  • The roll of microfilm from which the documents were copied, if applicable
  • Writing pad to make notes or laptop