FamilySearch Wiki:Wiki Support/Foundation

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Revision as of 23:28, 7 January 2011 by VasquezJL (talk | contribs)

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Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Genealogists to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Coordinators who want to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.

Community Involvement

The best way to fulfill the above is this:
To come to know and understand the needs of each of the above groups by interacting with community members and:
  • taking care of their problems,
  • answering their questions,
  • and listening to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • On Facebook
  • On GetSatisfaction
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • For FamilySearch Service missionaries only, through emails we receive into Amdocs

Policies and Guidelines

Policies and Guidelines help govern how contributors add information. Be familiar with the following:


Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.

Help Content for Using and Contributing

Help Content in the Wiki is all about teaching users how to use and contribute to the Wiki.

General Maintenance

Maintenance Reports
Special Pages

Important Wiki pages

For Researchers
For New Contributors
For Advanced Contributors