Difference between revisions of "FamilySearch Wiki:Wiki Support/Foundation"
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| − | [[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation'' [[Image:SupportCircles.jpg|right| | + | [[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation'' [[Image:SupportCircles.jpg|right|230px|SupportCircles.jpg]] |
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<br> | <br> | ||
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::*'''Support team''' that wants to make the Wiki a better place for researchers and contributors | ::*'''Support team''' that wants to make the Wiki a better place for researchers and contributors | ||
| − | :Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. | + | :Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the [[FamilySearch Wiki:Content Submission Form|submit]] information forms.<br> |
== First Responsibility: Contributor Community == | == First Responsibility: Contributor Community == | ||
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::*<span style="line-height: 1.5em;">On article Talk pages</span> | ::*<span style="line-height: 1.5em;">On article Talk pages</span> | ||
| − | ::* | + | ::*Salesforce |
| + | ::*Yammer | ||
::*At [[FamilySearch Wiki:Community Meetings|Community Meetings]] | ::*At [[FamilySearch Wiki:Community Meetings|Community Meetings]] | ||
::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used | ::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used | ||
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::*Proactively reach out to Wiki contributors to help them in their work | ::*Proactively reach out to Wiki contributors to help them in their work | ||
| − | ::*Help | + | ::*Help researchers find the information they need to progress in the search for their ancestors |
::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page | ::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page | ||
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:::*[[Search Tips|Search Tips]] | :::*[[Search Tips|Search Tips]] | ||
:::*[[Boolean Searches in the Wiki|Advanced Searches]] | :::*[[Boolean Searches in the Wiki|Advanced Searches]] | ||
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:::*[[FamilySearch Wiki:Mentors|Mentors]] | :::*[[FamilySearch Wiki:Mentors|Mentors]] | ||
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:::*[[Help:Edit and Contribute|Edit and Contribute]] | :::*[[Help:Edit and Contribute|Edit and Contribute]] | ||
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:::*[[Projects Seeking Contributors|WikiProjects]] | :::*[[Projects Seeking Contributors|WikiProjects]] | ||
:::*[[FamilySearch Wiki:Maintenance|Maintenance]] | :::*[[FamilySearch Wiki:Maintenance|Maintenance]] | ||
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::'''Guidelines''' | ::'''Guidelines''' | ||
| − | ::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch | + | ::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wiki researchers and contributors to be useful most of the time. |
:::*[[FamilySearch Wiki:Guiding Principles]] | :::*[[FamilySearch Wiki:Guiding Principles]] | ||
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| + | {{H-langs|en=FamilySearch Wiki:Wiki Support/Foundation|pt=FamilySearch Wiki:Suporte da Wiki/Fundamentos}} | ||
Latest revision as of 21:34, 6 December 2015
Wiki Support > Foundation
Vision: Improving the FamilySearch Wiki
- The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
- Researchers to find information that will help them find their ancestors
- Contributors who want to help make the Wiki better for researchers
- Support team that wants to make the Wiki a better place for researchers and contributors
- Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the submit information forms.
First Responsibility: Contributor Community
- The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
- take care of their problems,
- answer their questions,
- and listen to what they have to say.
- The places these discussions take place are:
- On article Talk pages
- Salesforce
- Yammer
- At Community Meetings
- In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
- For FamilySearch service missionaries, through emails we receive into Amdocs
- It will also be important when possible to:
- Proactively reach out to Wiki contributors to help them in their work
- Help researchers find the information they need to progress in the search for their ancestors
- Communicate with the entire community on those things that will affect them through the Forums and the Community News page
Help Content for Researchers and Contributors
- Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
- Help Links for Researchers:
- Help Links for Contributors:
- More Help Links:
- All Help Pages - Scroll down to the Pages section
- Basic Editing and Contributing Help Articles
Policies and Guidelines
- Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
- Policies
- Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
- FamilySearch Wiki:Policies
- FamilySearch Wiki:Policies/Proposed enhancements - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
- FamilySearch Wiki:Policies/Noticeboard
- FamilySearch Wiki:Privacy Policy
- FamilySearch Wiki:Conditions of Use
- FamilySearch Wiki:Copyrights
- Help:Namespaces - the list states that the FamilySearch Wiki namespace is for policies.
- Category:FamilySearch Wiki policies and guidelines
- Category:Policy proposals
- {{Policies and guidelines}}
- The Talk pages for all of the above.
- Guidelines
- Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wiki researchers and contributors to be useful most of the time.
Governance
- Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
- The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.
Second Responsibility: Patrolling and Maintenance
- When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
- Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
- Maintenance is done so that the wiki remains always user friendly.
- Patrolling is explained here:
- Maintenance work is done here:
- Special pages that show other reports about Wiki pages, contributors, and their contributions:
Third Responsibility: International Wikis
- As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.
