Difference between revisions of "England, Devon, Parish Registers (FamilySearch Historical Records)/Known Issues"

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== <center>Known Issues</center>  ==
 
== <center>Known Issues</center>  ==
  
'''Question''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1804330 England, Plymouth and West Devon, Parish Registers, 1538-1912] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].  
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'''Question #1''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images from the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1804330 England, Plymouth and West Devon, Parish Registers, 1538-1912] collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].  
  
 
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
 
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
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'''Question #2''': For some search results, I get an error message when I try to view the person's details and image. How can I see the images.<br>'''Answer #2''': There is a problem with the some of the links. However, if you click on the down arrow to the right of the person's name, you will see a Digital Folder number. You can then go to the collection main page and browse through the images, selecting the correct Digital Folder Number.
  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  

Revision as of 04:21, 29 April 2013



Known Issues

Question #1: I get a message “Image not Available” for these records even when I am signed in. How can I view these records?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the England, Plymouth and West Devon, Parish Registers, 1538-1912 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

Question #2: For some search results, I get an error message when I try to view the person's details and image. How can I see the images.
Answer #2: There is a problem with the some of the links. However, if you click on the down arrow to the right of the person's name, you will see a Digital Folder number. You can then go to the collection main page and browse through the images, selecting the correct Digital Folder Number.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: England, Plymouth and West Devon Parish Registers, 1538-1912 > 004634084 > Image 1 of 343
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the England, Plymouth and West Devon, Parish Registers (FamilySearch Historical Records) Learn More page.

Return to the England, Plymouth and West Devon, Parish Registers, 1538-1912 collection at FamilySearch.org.