Wiki Support Missionaries Communication Tools/Teacher's Tips

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Back to FamilySearch Wiki:Missionary Training Lessons

All teachers tips will be in italics

Introductions[edit | edit source]

Introduce yourself and give some genealogy background. Then ask all missionaries to do the same. You could ask some of the following: What is your genealogy background? What do you know about FamilySearch and the FamilySearch Wiki?
If they have not used Family Search show them the link in the upper left corner and take a few minutes to review Family Search. Ask what they know about the first page you take them to and then explain the items in short. If they have never used the Wiki say: the Wiki is like the map for knowing what is in FamilySearch and what isn't for genealogy research. For example, what years do the birth records cover in each county of the United States? Each starts in a different year, there may be gaps were no records exist and you may not be able to get these records in the same places or by the same means in every state. These are the kind of things you can find in the Wiki.

Review of Missionary Training Preparation[edit | edit source]

Were you able to watch the videos and review the vocabulary pages? These are just for background purposes and can be references in the future as the sidebar on the left of the page is meant to be. Are there any question about either the videos or the terms you reviewed?

Today's Goals[edit | edit source]

Today our goal is to introduce some of the ways we communicate with each other, the contributors and patrons of FamilySearch, and the FamilySearch Wiki.

Skype, Yammer, Webex, and Salesforce[edit | edit source]

We have many tools to use to communicate with each other. This is a review of four of those tools we use to communicate. Have you used any of these tools before?

Skype[edit | edit source]

We are now moving to Yammer but some of us still use this for individual communication, and group problem solving.

Just like regular Skype you have both individuals and groups on Skype.

  • The Four Skype groups for the Wiki:
Wiki Support Missionary Team
This group is mostly for problem solving for the Missionary group.
Wiki Support
This group involves more people and is used to discuss more general concerns of the Wiki.
Wiki Contributors
This group includes more of the contributors, and is used to discuss the needs of the contributors and how we can train and encourage them.
Wiki Social Chat
This is a group for the more fun and relaxed side of the group.

We would like to include any of you that want on the Wiki Support Missionary Team Skype Group. I will need to send you an invite to join. I will include in that invite the following line: I am the Missionary Trainer on the FamilySearch Wiki.

Yammer[edit | edit source]

I now ask each of you to go on the site and follow along. If you have not been placed on the site you can follow on my screen and we can add you to the Yammer site at the end of the lesson.

This is your email site at Yammer.
You receive updates, invites to chats and meetings and get daily summaries. You can click on most of the links in your daily update and go to the conversation to see the whole conversation and join in if you want. There are also individual links that allow you to contact individuals that are following you. They are at the lower right on these pages.
Yammer goes to the sign in to the direct Yammer site.

Send me a message.

WebEx[edit | edit source]

At the beginning of our lesson about Webex we do have a review of the ways you can get into a Webex meeting. I am going to stop sharing so we can see our Webex and review the items to be used before sharing is done.

Green check.png
The usage of "Mormon" and "LDS" on this page is approved according to current policy.

For most of the meetings you will have in Webex, if you are on the list for the meeting, you will be sent an invitation to join by email with a link to the meeting. For example, on my LDS email I may receive a reminder about the meeting. This will give me a link to the meeting or there will be a link on the community meeting location. However if you are not sure or want to check on meetings go to WebEx sign in
After clicking into this or into a new tab, you need to sign in. Use the join by number and enter the meeting number and any other information asked for.
Once into the meeting you are offered a way to join the audio. You can join through your computer or phone. Follow instructions.
  • Items to use in the meeting:


At the beginning of the WebEx Meeting before anyone shows their desktop, the chat will be on the right side of the screen just under the Participants box. When someone is sharing their desktop, the chat and all the other tools are at the top of the page. Touch the green tag to bring it down, then click on the item you want to use.
At the bottom of the Chat box are two small boxes. The first allows you to bring a drop down to select Option to communicate to all or just one individual. The bottom allows you to write your message and the click send.


At the beginning of the WebEx meeting, before anyone shows their desktop, the Participants box will be on the right side of the screen just above the Chat box. When someone is sharing their desktop, the Participants box and all the other tools are at the top of the page. Touch the green tag to bring it down, then click on the item you want to use.

You can mute individuals or yourself.

If you have video, you can see others and be seen yourself.

Participant presentation power(Ball).

The presenter can hand this over to anyone present. This is done by bringing up the Participants box and clicking on the gray globe just in front of the individual you want to be presenter. When activated, it will turn green blue and the one in front of your name will disappear.
Recording meetings. Meetings may or may not be recorded. When setting up a meeting, recording can be set on automatic for the recurring meetings.

Notes Whiteboard

Options both at upper left and lower left (To create on the White board.) The presenter controls this.

All but the Whiteboard go on to a bar at the top when the presenter shares their computer desktop.

Now I will share my screen and we will cover the use of the drop down at the top of the page. Reach up to the very top of your screen there will be a green tag that says you are viewing my screen. Hover and it will come down. Then review and ask questions about the Chat, Participants, and others on the bar. Ask them to writ a message to the whole group and one to an individual.

SalesForce[edit | edit source]

Salesforce is not held by all our worker and so some do not used Salesforce. Those that do have Salesforce are ask to make sure they do some work every week for if not used it goes inactive. Those that do have it please sign in. If not continue to watch my screen.

After you sign in and go into the main page (Home) you can use the drop down menu under the FamilySearch icon to go to these options:
  1. Home gives you the problem solving chats.
  2. Dashboard gives customer information on charts and lists.
  3. Cases will take you to your cases both regular cases and images.
  • Just below is a second drop down menu that has the following options:
My Cases Worked - All cases you have worked.
My Open Cases - Cases you are working on.
Recently Viewed Cases - Cases worked and viewed.
Support-Wiki Image/Doc Approval-EN - Images needing approval (all open).
Support-Wiki Support - All open Wiki Cases except images.

We will look at one of the cases to see what you can do within the case but two other lessons will cover Salesforce in greater detail.

Who do we talk to[edit | edit source]

  • Wiki Support Team
    We have Mentors and your first will be the teacher of this class or the Assistant Teacher. For two or three months they will work with you once a week or at your request.
    We each are set up with a companions that we can go to to discuss any problems.
    There are also Team leads and Mission Leads to help us in groups and to set goals and assist in big project and group goals.

Review the groups and when we go to who

Homework[edit | edit source]

  • Skype at least one member of the team and ask a question.
  • Go on the Yammer site and read and review what is going on and prepare a review of something you learned.
  • Check out the Community Center