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The Support Team
Thursday Meetings

General Maintenance
Content Maintenance
Patron Requests
Contributor Connections
Advanced Maintenance and Technical
Get Involved in Wiki Projects
Learning Center
Contributor's Quick Start
Training Meetings
Talk with Us
Wiki Tips


FamilySearch Wiki                 Easy Access Series

The center image links to the Wiki Support Fundamentals page.

Help:Support team <--- coordinate this link

Team[edit | edit source]

Old wood help wanted sign 2.png has several teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table:

Wiki Executive Council
Darris Williams
Danielle Batson
Council member
Jeff Svare
Council member
Amber Larsen
Council member
Wiki Management
Darris Williams
Wiki Manager
Danielle Batson
Wiki Content Manager
Jeff Svare
Historical Records
Content Manager
Amber Larsen
Wiki Project Supervisor
Virginia Pratt
Wiki Content Team
Trisha Kougioulis
Wiki Historical Records Team
Janae Brown
Wiki Content Team
Heather Mecham
Wiki Content Team
Ken Nelson
Wiki Historical Records Team
Teresa Leake
Operations Management
Kathryn Marshall
Mission Leader
Marie Robinson
Executive Secretary
Charles Smith
Technical Team
Beverly Repouille
Specialist and FHC Directors Help
Rick Long
Specialist and FHC Directors Help
Wilma Adkins
Special Projects
Denise Beaman
Community team
Denise Poulsen
Marilyn Gardner
District and Community Leader
Gary C. and Marie Robinson
District Leader
Lee Ann Chadderdon
District Leader,
Training Instructor
Henny Wong
Training Lead
Jeannette McQueen-Nobbs
Training Instructor
Training Instructor
Lionel Fullwood
Benjamin Bailey
Eileen Bailey
Pamela Leavens
Anja Rebber
Pat Forbes
Diane Humann
Sheila Stai
Martin Pendley
Jerry Hankins
Linda Hankins
Linda Marie Smith
Robert G. Pitman
Lynne A. Davidson
Shauna Kim Leggat
Dennis Bretz
Tery Louise Schantzen
Glenda Ruth Edmunds
Valerie Jo Erickson
Caryn Lowther
Gregory H. Foulger
Elaine Jolicoeur
Linda-Marie Callery
Missionaries in Training
Shannon Isom
Long Term Volunteers
Mari Jackson
Jan Gonzales Glasscock
Kathi Hanna
Sandra Kennedy
Barbara Rogers
Steven Drown
Marilyn Markham
Fred Benson

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The Wiki Team Missionaries[edit | edit source]

The Wiki Team members volunteer part-time. Most of them work from their own homes. Some missionaries work on adding content to the Wiki while others work on the more technical aspects of FamilySearch Research Wiki, including page design. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

Supervisors and Technical Department[edit | edit source]

This group works for They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Historical Records Employees and Missionaries[edit | edit source]

as of April 2015

Horandm ... Dorothy Horan TimothyNB ... NaDine Timothy Hardybe ... Bethany Hardy
Sister Judith Price ... juprice1 ... Rachel Ashby robertmcall ... Robert M. Call
Elder Alan Martindale ... armartindale Sister Andrea DuClos ... aduclos Jessicabarker11 ... Jessica Barker
chickitalie ... Alexandra Burton

Former Wiki Missionaries[edit | edit source]

Rorie Lynda Lee Karen Munger
Dennis Diana Robin Bob
Ruth Blake Joy Bo
Vickie Stephen Mark Ruth
Ken Howard Dawne Carole aka Talkingweaver
Claudia Heaston Sandra Pond Sharon Birdsong Peggy Lauritzen
Laura Graham

Former Wiki Council Members and Special Volunteers[edit | edit source]

Jamie Mayhew C.C. 2012-2014 James Tanner
Ian Edwards C.C. 2012-2013 Jim Landucci

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Meetings[edit | edit source]

Thursday Meetings[edit | edit source]

Thumb Meeting.png


Mountain Time


Link to Meeting


Who Should



WIki Missionaries and Supervisors

9:00 am

  for Wiki Missionaries
Host Key

FamilySearch Wiki:Trainings (Recorded)

Support Team Training Tips


(agenda restricted to missionaries)

 FamilySearch Community Wiki Support Meeting

Contributors' Meeting
(Content Focus)

1:00 pm

Anyone interested in adding Wiki Content

First Thursday of the month

Click here for Agenda


above table is also in FamilySearch Wiki:Wiki Support/Current Support Work
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All Meetings (excludes New Missionary training)[edit | edit source]

See Learning Center for new missionaries

Other Meetings
Type of Meeting Link to Agenda Day of Week Time (MTN) Duration Meeting Number or passcode

Call in

phone #

Missionary Instructors/Mentors Meeting link to agenda Tuesday 12:00 1 hour 1-855-537-4000
Team Leads Only Yammer TL Notes (restricted to leads) Wednesday 1:00 1.5 hrs 1-855-537-4000
FT Product Support Missionary training for FT and Salesforce Tues
(2nd Tues Devotional)
8:00 1 hr
Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven


10:00 MDT 1.5 hrs 1-855-537-4000
Community Projects FamilySearch Wiki:Community Projects Meeting Weds 11:00 1 hr

Knowledge Authoring every third Weds 1:00 1 hr
Wiki Missionaries Only Yammer Notes (restricted to missionaries)     Thurs 9:00 1.5 hr Host Key 825386

Contributor FamilySearch Wiki:Contributors Meeting Contributor Agendas

First Thurs  of Month

1:00 1 hr 1-855-537-4000

Call-in # 1-801-240-9700 (Local / International)

1-855-537-4000 (U.S. or Canada Toll-Free)
To Schedule a Meeting

W3 schools

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Training Meetings[edit | edit source]

See Learning Center

ABC Venn Diagram.png

Link to Agenda


Day of Week


Time (MTN)




Meeting Number or passcode


Phone Number



Wiki Projects Training Meeting Wednesday 11-12pm MST 1hr 1-801-240-9700 (Utah)
New Missionary Training Lessons Wiki Missionary Tutorial M-F
10 am MDT 2 hrs 1-855-537-4000
Wikitext and HTML Lessons Wikitext Tutorial M-F 10:00 MDT 2 hrs 1-855-537-4000
Advanced Beginner Training Weds 1:00 MDT

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Maintenance[edit | edit source]

WIki patrol.jpg

Patrolling[edit | edit source]

Police drawing.png

Recent Changes (restricted access - to those with reviewer rights)

Everyone...YES...this means YOU

Need points off your license? Take a refresher course? Help:Patrolling recent changes

Helpful Links while Patrolling or Creating Pages[edit | edit source]

Need to do a background check? Check out User Contributions
Maintenance Templates includes delete, merge, move, copyright issues, etc.
Common Wiki Fixes
References help

Thumb Artist Palate resized.jpg

What's black and white and read all over? Answer: W3 schools
The official colors of FamilySearch

How to make crazy shapes

Broken links Spreadsheet

Help:Magic words to make you seem really smart

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General Maintenance[edit | edit source]

Broom Icon (temporary sysop).svg.png

Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

Resources for general maintenance
Title (click for report)
How to fix


Dead links 2
How to
Ambiguous page title 2
0 How to
Requested moves 2
How to
Duplication/merging 3
How to
External links that should be internal

How to
Miscellaneous 2-4
How to


(About Redirects)

Broken redirects 2

How to
Double redirects 2

How to
All redirects **
How to

Stub Sorting

(About Stub Sorting)

Stub articles to sort 2
111 How to
Short pages
("0 byte" pages - priority 2
All others - priority not set)
How to
Pages with the fewest revisions **
How to

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Content Maintenance[edit | edit source]

Filing Needed.png

Work that needs some knowledge about or research into the subject matter of the articles in question.

Note:When categorizing, reset to 20 so your pages load faster
List of Categories at Special:Categories

Resources for content maintenance
(requiring some knowledge or study about the subject matter)
Title (click for report)
How to fix


Out-of-date information 2
4 How to
Citations needed (statements) 3
How to
Citations needed (articles) 3
How to
Orphaned Pages 3
How to
Oldest Pages 4
How to
Long Pages 4
How to
Dead-end Pages 4
0 How to


(About Categorization)

To be determined 2 0 How to
Uncategorized pages 2
How to
Uncategorized categories

How to
Very large categories 4
0 How to
Uncategorized files 5

How to
Uncategorized templates

How to
Wanted categories

How to
Unused categories

How to

Content Needed

Wanted Pages 2-4

How to
Wanted Files 5

How to
Wanted Templates 5

How to
Unused Files 4

How to
Unused Templates 4

How to

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Assignments[edit | edit source]

Support existing volunteers[edit | edit source]

Missionaries assignments in helping volunteers are found at Responsibilities and Assignments
Spring 2015 and on going projects are at Missionary Team Assignments (restricted access for missionaries only) **

Support team responsibilities[edit | edit source]

Our patrolling and maintenance assignments are found at Wiki Support Assignments

Watching Important Content[edit | edit source]

Wiki Support Responsibilities and Assignments page, gives an overview of how we help edit the content in the help pages project pages and even the articles. Support team responsibilities to edit and keep the Wiki up to date

Example of On-Going Project[edit | edit source]

Localities and Topics can also be found on Yammer Localities and Topics

Patron Requests[edit | edit source]

Mix Flowers.JPG

Submit Wiki Content (restricted access - to those who work on adding content from this doc)

Prayer/Thought Assignments for team lead meeting (restricted to team lead members)

Salesforce Knowledge articles (Wiki related) (restricted access to those with Salesforce access)

Salesforce or use SSO (both have restricted access)
Call Tech Support if having access issues Salesforce (Tech Support 855-537-4357) #3,#1
Salesforce is the current product (2015) in use for patron requests that come in via chat, phone, email.
Get Satisfaction  xxxxxx

Image upload icon40.png

(Reviewer rights required)

Help:Uploading images and files
Image Approval for Non-English Wikis

Contributor Connections[edit | edit source]

Blue Team.jpg

Welcoming[edit | edit source]

Welcoming Committee.JPG

LaVera, Lead

Marilyn's Assignment tools for Welcoming and lessons
Supporting Active Users (Google doc - restricted access for those working with new contributors)
Welcoming Committee
Active users list Special:ActiveUsers

Some alternative welcomes can be found on LeeDrew's Sandbox page
If you really want to be creative - get a list of ALL users at User List
or see the Special:Statistics page

Moderators[edit | edit source]

Lab Pups.jpg

LaVera's Assignment
Websites for Moderators:
Google Doc Wiki Moderators (restricted access for those working with Wiki page moderators)
FamilySearch Wiki:Moderator
FamilySearch Wiki:Moderator Approval Procedures
FamilySearch Wiki:Moderator Lists who signed up
FamilySearch Wiki:Moderator Retention
FamilySearch Wiki:Moderator Responsibilities
FamilySearch Wiki:Moderator/Getting Started
prior discussions on moderators/adopters can be found on
FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Adopters[edit | edit source]

Adopt sign top.png

LaVera's assignment: Help:Adopt-a-page, Adopt-A-Wiki Page: Example Page,FamilySearch Wiki:WikiProject Adopt-a-page,, Template:Adopt-a-page, FamilySearch Wiki:WikiProject Adopt-a-page/Setup and Google Doc:Wiki Adoptions (restricted access for those working with Wiki page adopters)

Community[edit | edit source]

Contributor's Quick Start

New Contributor Lessons (click on hub)

Community Council interactions
FamilySearch Wiki:Administrators
Help:Contributor Help

Advanced Maintenance and Technical Issues[edit | edit source]

Filing cabinet.png

Work that needs additional rights or specialized knowledge to fix.
Special:Replace Text is available to administrators ONLY

LaVera, and Charles' Assignments

Category:Wiki maintenance

Resources for admininistrative maintenance
(requiring additional rights or specialized knowledge)
Title (click for report)
How to fix
Governance Patrolling new pages 1
How to
Patrolling recent changes 
(Talk page changes - priority 2;
Other changes - priority 3)
How to
Contributors looking for help 1 1
Unresolved discussions 2 0
Articles with content outside wiki scope 2 0 How to
Neutrality disputes 2 1 How to
Copyright problems 2 2 How to


(About Deletion)

Urgent requests 1 0 How to
Deletion requests 3-4 109 How to
Other Too many expensive parser function calls  ? 44 How to

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Projects[edit | edit source]

Get Involved in Wiki Projects


Get Involved

Explore all the different ways you can help build the wiki through wiki projects and other local activities.

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Reports[edit | edit source]


FamilySearch Web Reference (some links have restricted access)

Wiki Weekly Maintenance Report   Jan-Mar   April-June   July-Sept   Oct-Dec
FamilySearch Wiki:Weekly Report/How to
Blank Missionary Timesheet (restricted access)

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Learning Center[edit | edit source]

Contributor's Quick Start[edit | edit source]

Problems joining the meetings? See To join a meeting (webinar) live below for help!
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Training New Wiki Support Missionaries[edit | edit source]

New Missionary Orientation[edit | edit source]

New missionaries will initially be contacted by the Training Lead, who will ensure they have the proper computer setup for the lessons. They will participate in a practice Webex meeting before the first class and learn how the training will proceed. Additionally, they will be assigned a mentor for their training period.

Training Sources[edit | edit source]

New missionaries will be given a minimum of three weeks training as described in the next section. In addition, they are also free and encouraged to visit and review the sources listed above.

Each week in the Thursday staff meeting, time is set aside for training. These sessions are recorded and available for review.

Training Schedule[1][edit | edit source]

The table below is a standard training schedule for training new missionaries. Training for individual months (modified for holidays or other factors)--detailed by daily lessons--is shown under the Yammer Wiki Support Missionary Instructors and Members Group uploaded files. The schedules can be accessed only by members of the Wiki Missionary Yammer group.

Structure of the Three Week New Missionary Training,

ABC Venn Diagram.png

Day of Week


Time (MTN)




Meeting Number or passcode


Phone Number



Wiki and Wiki Missionary Lessons M-F
10 am MDT 1.5 hrs 1-855-537-4000
Wikitext Lessons M-F 10 am 1.5 hrs 1-855-537-4000
Wiki Projects Training Meeting Wednesday (3rd week of training) 11 am 1hr 1-801-240-9700

Advanced Missionary Training (Optional)

ABC Venn Diagram.png

Day of Week


Time (MTN)




Meeting Number or passcode


Phone Number



Advanced Wikitext Lessons M-F 10 am 1.5 hrs 1-855-537-4000
HTML M-F 10 am 1.5 hrs 1-855-537-4000
  1. On Thursdays, training will begin after staff meeting concludes.

Mentoring New Missionaries[edit | edit source]

The following are references for mentors to use in assisting new missionaries. They are currently available on Yammer for authorized users only.

  • Mentors should ensure that missionaries have received an orientation and the tools necessary to begin training by using the mentor checklist.

Mentors and instructors should attend the instructor/mentor meeting every Monday at noon MT. This is meeting 993 378 886.

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To join a meeting (webinar) live[edit | edit source]

To join a particular class, click on the name of the class on this page. This will take you to the website where you can join the webinar. You will then follow these steps to join the class.

1. Enter your name and email address and click on Join.

2. You will then see a screen prompting you to install the WebEx Meetings Plug-In. The quickest option is to click on the words Run a temporary application.

3. Click onSave File. A new dialog box will open asking where to save the file.

4. Choose where to save the file or just leave it in theDownloads folder. Be sure to remember the name of the file.

5. You will next need to open the file to run the application. Go to the folder where the file is saved and double click on it to run the temporary application. You can also access the file from the downloads folder of your browser.

6. Once you have double-clicked on the application in the Downloads list you will be admitted into the meeting.

7. You may now configure your audio. Instructions for configuring audio can be found below. If you have a video camera, you can choose to disable it by clicking on the words Not Now.

Configure Audio[edit | edit source]

Once in the meeting room you can choose how to connect your audio. Click on the three small dots which will change to the word More when you hover over them. They are found just below the iconCall Using Computer. You will then see the following options.

There are three options for connecting to the audio of the meeting.

1. The Call Me option allows you to enter a phone number and WebEx will call you directly. There is no charge to use this service but if you are using a cell phone, it will require the use of your cell phone minutes. Just enter your phone number along with country and area code to allow the system to call you. When your phone rings, you will be prompted to press 1 to enter the meeting.

2. I Will Call In allows you to call in directly to the meeting. If you choose this option, click on the I Will Call In option and the system will display the number you should call along with the access code. Follow the prompts to enter the access codes.

3. Call Using Computer uses the speakers and microphone of your computer (or your headset plugged into your computer) to provide the audio of the meeting. If you choose this option, you will want to test your speakers and microphone to ensure they are functioning properly. Choose your speakers and microphone from the drop down menus. Click on the Test button alongside the drop down menu to test them.

Volume Control Options[edit | edit source]

You may adjust the volume for your computer using the Volume Control Options located in the lower right corner on your screen. Right click on the speaker icon and click on Sounds. Once open, choose Playback to choose and/or configure your speakers. You will choose Recording to configure your microphone.

Download a PDF file with detailed instructions

Connect with a mobile device[edit | edit source]

If you would like to connect to the webinar using your mobile phone or a tablet, please visit the App store for your device and download the free WebEx app. If you want to attend with your mobile device, please allow sufficient time to download the app before the start of the webinar.

When Signing In[edit | edit source]

Please include your first name and the name of the country or state from where you are watching. If you are watching as a group, please include the number of people viewing the class together in your sign-in name. For example: If your name is Ana and you were watching from Mexico with 4 other friends at the local Family History Center your sign-in name would look like this: Ana Mexico 5.

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Talk with Us[edit | edit source]

Email[edit | edit source]

Nuvola apps kopete.png

Each of us has a work email account which we can access at OWA

or alternate: username +

Skype and Yammer[edit | edit source]

To talk to each other across the miles, we use both Skype and Yammer.

User Pages[edit | edit source]

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages[edit | edit source]

Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes[edit | edit source]

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates[edit | edit source]

Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)

Submit Forms[edit | edit source]

{{Submit Forms}}

Nuvola apps kopete.png
Have comments or fixes to report
Use Feedback. the talk page or submit form
Your voice is important to us

This links to a spreadsheet where people can suggest content to be added to a page.

Submit Content[edit | edit source]

{{Submit content}}

This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.

Help me[edit | edit source]


image is for display only
Question.png I am looking for help!
Note to helpers: Once you have offered help, please replace this template with {{Helpme-helped}}.

This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.

Another source for help is to go to FamilySearch then go to top right of that page and click on get help.

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Wiki Tips[edit | edit source]

Collection of tips for the wiki

How to Create an Infobox