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:Would it not be the Forums? [[User:Thomas Lerman|Thomas Lerman]] 19:44, 10 August 2009 (UTC)
:Yes, it would be the forums, there are plenty of questions and answers there about technical issues, and 'how too' general use questions, like the searching questions mentioned. If you haven't, take a look. [[User:JamesAnderson|JamesAnderson]]
:Yes, I know about the forums and the great guidance that is given there. But they are asking if there is a high-level phone-desk they can call, when they have a patron on the phone and they cannot find the answer in Wiki or forums, etc., like they can call the International desk in the Library as a last-resort on International research questions. I've already referred them to the forum, and explained how they can send in a report on something that doesn't work like they think it should (report search problem or contact us or feedback).[[User:Jbparker|Jbparker]] 03:29, 11 August 2009 (UTC)
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