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:Would it not be the Forums? [[User:Thomas Lerman|Thomas Lerman]] 19:44, 10 August 2009 (UTC)
Yes, it would be the forums, there are plenty of questions and answers there about technical issues, and 'how too' general use questions, like the searching questions mentioned. If you haven't, take a look. [[User:JamesAnderson|JamesAnderson]] Yes, I know about the forums and the great guidance that is given there. But they are asking if there is a high-level phone-desk they can call, when they have a patron on the phone and they cannot find the answer in Wiki or forums, etc., like they can call the International desk in the Library as a last-resort on International research questions. I've already referred them to the forum, and explained how they can send in a report on something that doesn't work like they think it should (report search problem or contact us or feedback).[[User:Jbparker|Jbparker]] 03:29, 11 August 2009 (UTC)
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